Terms and Conditions

1. Check-in & Check-out
• Check-in: 12:00 PM
• Check-out: 10:00 AM
• Early check-in and late check-out are subject to availability and may incur additional charges.

2. Identification
• All guests must present a valid government-issued photo ID at check-in.
• Foreign nationals must present a valid passport and valid visa in accordance with Indian law.

3. Booking & Payment
• Reservations are confirmed upon receipt of the applicable advance payment.
• Full payment must be made at check-in unless otherwise agreed in writing.
• Accepted payment methods include cash, UPI, and major credit/debit cards.

4. Cancellation Policy
• Cancellations made 7 days or more before arrival: Full refund of the advance paid.
• Cancellations made 3–6 days before arrival: 50% of the booking amount will be charged.
• Cancellations made within 72 hours of arrival or in the event of a no-show: No refund.

5. Occupancy
• Only registered guests are permitted to occupy guest rooms.
• Additional guests may be charged according to the hotel's prevailing rates.

6. Children
• Children under 5 years sharing existing bedding with their parents stay free of charge.
• Extra beds or mattresses are available at an additional charge, subject to availability.
• Parents and guardians are solely responsible for the supervision, safety, and conduct of their children at all times while on Hotel Royal Haveli premises. The hotel accepts no liability for accidents, injuries, or incidents resulting from inadequate supervision.

7. Visitor Policy
• Visitors are permitted only in the lobby or designated public areas unless approved by hotel management.
• Visitors remaining after 9:00 PM must register with reception.

8. Smoking
• Smoking is permitted only in designated smoking areas.
• Smoking inside non-smoking rooms may result in additional cleaning charges.

9. Pets
• Pets are not permitted unless prior written approval has been obtained from hotel management.

10. Damage to Property
• Guests are responsible for any loss, damage, theft, breakage, or excessive cleaning required as a result of their actions or those of their visitors or children.
• The cost of repair, replacement, or cleaning shall be charged to the guest.

11. Noise & Guest Conduct
• Guests are requested to respect other guests and keep noise to a minimum, particularly between 10:00 PM and 7:00 AM.
• Hotel Royal Haveli reserves the right to refuse service or require any guest to leave the premises without refund if their behaviour is disruptive, abusive, illegal, or poses a risk to other guests, staff, or property.

12. Valuables
• Guests are responsible for the security of their personal belongings.
• Guests are encouraged not to leave valuables unattended in rooms or common areas.
• Hotel Royal Haveli shall not be liable for the loss or theft of cash, jewellery, documents, electronics, or other valuables unless they have been formally deposited with hotel management for safekeeping.

13. Parking
• Complimentary parking is available at the owner's risk.
• Hotel Royal Haveli accepts no responsibility for theft of or damage to vehicles or their contents.

14. Restaurant
• Restaurant operating hours are 7:00 AM to 10:30 PM.
• Outside food and beverages are not permitted without prior approval from hotel management.

15. Tours & Activities
• Desert safaris, sightseeing tours, camel safaris, jeep safaris, and other activities arranged by the hotel are subject to weather conditions, operational availability, and safety requirements.
• Guests participate in such activities at their own risk and must comply with all instructions provided by guides and operators.
• Hotel Royal Haveli shall not be liable for injury, loss, damage, delay, or cancellation arising from activities operated by third-party providers.

16. Force Majeure
• Hotel Royal Haveli shall not be liable for failure to perform its obligations due to circumstances beyond its reasonable control, including natural disasters, government restrictions, strikes, pandemics, power outages, or other unforeseen events.

17. Governing Law
• These Terms & Conditions shall be governed by the laws of India.
• Any disputes arising from a guest's stay shall be subject to the exclusive jurisdiction of the courts of Jaisalmer, Rajasthan.

18. Illegal Activities
• Hotel Royal Haveli maintains a strict zero-tolerance policy towards any illegal or unlawful activities on its premises.
• The possession or use of illegal drugs, gambling, prostitution, possession of illegal weapons, or any activity prohibited under Indian law is strictly forbidden.
• Any guest found engaging in such activities may be required to vacate the hotel immediately without refund, and the matter may be reported to the local police or other relevant authorities.

19. Alcohol
• Alcohol may only be consumed in accordance with the laws of Rajasthan.
• Guests must not consume alcohol in prohibited areas or engage in disorderly, offensive, or intoxicated behaviour that disturbs other guests or staff.

20. Safety & Security
• Guests must comply with all safety instructions issued by Hotel Royal Haveli.
• Tampering with fire alarms, firefighting equipment, emergency exits, smoke detectors, or other safety systems is strictly prohibited.
• Hotel Royal Haveli reserves the right to inspect guest rooms in the event of an emergency, suspected illegal activity, maintenance requirements, or where necessary to protect guests, staff, or property.

21. Right to Refuse Accommodation
Hotel Royal Haveli reserves the right to refuse accommodation, cancel a reservation, or terminate a guest's stay without refund if a guest:
• Fails to comply with these Terms & Conditions;
• Is abusive, threatening, intoxicated, violent, or disruptive;
• Causes damage to hotel property;
• Engages in illegal or immoral activities; or
• Endangers the safety, comfort, or wellbeing of other guests, staff, or property.

22. Personal Belongings
• Guests are responsible for ensuring that all personal belongings are collected upon departure.
• Hotel Royal Haveli is not responsible for items left behind.
• Lost property found on the premises will be retained for a maximum of 30 days, after which it may be disposed of at the hotel's discretion.

23. Housekeeping & Room Access
• Housekeeping is provided daily between 8:00 AM and 7:00 PM.
• Hotel staff may enter guest rooms for cleaning, maintenance, repairs, emergencies, or where there is reasonable concern for the safety and security of guests or the property.

24. Liability
• Guests use all hotel facilities, including balconies, terraces, stairways, rooftops, parking areas, restaurant areas, and common spaces entirely at their own risk.
• To the maximum extent permitted by applicable Indian law, Hotel Royal Haveli shall not be liable for any injury, illness, accident, loss, theft, damage, delay, inconvenience, or consequential loss arising from a guest's stay or use of hotel facilities, except where liability cannot legally be excluded.

25. Amendments
• Hotel Royal Haveli reserves the right to amend these Terms & Conditions at any time without prior notice.
• The version in effect on the date of the guest's stay shall apply.

26. CCTV Surveillance
• Hotel Royal Haveli is monitored by CCTV surveillance in public and common areas for the safety and security of guests, visitors, staff, and hotel property.
• CCTV cameras are not installed in guest rooms or private bathrooms.
• Recorded footage may be reviewed and disclosed to law enforcement or other competent authorities where required by law or for the investigation of security incidents.

27. Privacy Policy
• Hotel Royal Haveli respects the privacy of its guests and handles personal information in accordance with applicable Indian laws.
• Guest information collected during reservation and check-in is used solely for registration, security, billing, legal compliance, and the provision of hotel services.
• Personal information will not be disclosed to third parties except where required by law or with the guest's consent.

28. Compliance with Indian & Rajasthan Laws
• All guests are required to comply with the laws of India and the State of Rajasthan during their stay.
• Foreign nationals must comply with all applicable immigration, visa, and registration requirements.
• Guests shall cooperate with hotel staff and government authorities where required under applicable laws and regulations.

29. Medical Emergencies
• In the event of a medical emergency, Hotel Royal Haveli will make reasonable efforts to contact emergency medical services and the guest's emergency contact, if available.
• Any medical treatment, transportation, ambulance services, hospital charges, or related expenses shall be the sole responsibility of the guest.

30. Natural Environment
• Jaisalmer is located in the Thar Desert where high temperatures, sandstorms, insects, reptiles, monkeys, birds, and other wildlife may occasionally be encountered.
• Guests are requested to exercise reasonable care while enjoying outdoor areas.
• Hotel Royal Haveli shall not be liable for incidents arising from natural environmental conditions beyond its reasonable control.

31. Electrical Equipment
• Guests must not use cooking appliances, gas burners, electric heaters, or other hazardous electrical equipment inside guest rooms without prior written approval from hotel management.
• The hotel reserves the right to remove any equipment considered unsafe or likely to damage hotel property.

32. Prohibited Items
• Guests must not bring into the hotel any hazardous, flammable, explosive, toxic, illegal, or dangerous substances or materials.
• Hotel management reserves the right to remove such items and notify the appropriate authorities where required.

33. Keys & Room Access
• Guests are responsible for any room key or access card issued during their stay.
• Lost or damaged keys may incur a replacement charge.
• Guests requesting access after losing a key must provide satisfactory identification before entry will be granted.

34. Electricity, Water & Utilities
• While every effort is made to provide uninterrupted electricity, water, internet, and air-conditioning services, Hotel Royal Haveli shall not be liable for temporary interruptions due to maintenance, government supply issues, utility failures, or circumstances beyond its control.

35. Wi-Fi & Internet
• Complimentary Wi-Fi is provided as a convenience to guests.
• Hotel Royal Haveli does not guarantee uninterrupted, secure, or error-free internet access.
• Guests must not use the internet connection for unlawful, offensive, or prohibited activities.
• The hotel accepts no responsibility for loss of data, viruses, or service interruptions.

36. Hazardous Behaviour
• Climbing on balconies, railings, rooftops, windows, walls, or any restricted or unsafe areas is strictly prohibited.
• Guests engaging in dangerous behaviour do so entirely at their own risk and may be required to leave the hotel immediately without refund.

37. Fire Safety
• The use of candles, incense, fireworks, open flames, or any other fire hazard is strictly prohibited anywhere on hotel premises unless expressly authorised by management.

38. Linen, Towels & Hotel Property
• Guests are responsible for the cost of replacing or repairing any hotel linen, towels, furnishings, fixtures, equipment, or other property that is damaged, stained beyond normal cleaning, removed, or destroyed during their stay.

39. Acceptance of Terms
By making a reservation, checking in, remaining on the premises, or using any facilities or services provided by Hotel Royal Haveli, guests acknowledge that they have read, understood, accepted, and agree to comply with these Terms & Conditions.

Hotel Royal Haveli
Jaisalmer, Rajasthan, India
We sincerely thank you for choosing Hotel Royal Haveli and wish you a safe, comfortable, and memorable stay in the Golden City of Jaisalmer.